About us

At Worcestershire County Council, we are dedicated to making a positive difference in our community by fostering a collaborative, innovative, and inclusive work culture that empowers our social workers to excel and contribute to the welfare of Worcestershire.

Introducing Worcestershire County Council

Worcestershire County Council is proud to employ 38,000 people in the social care sector. The council can proudly say that 93% of people who utilise the sector’s services stated they were made to feel both safe and secure – 5% higher than the England average and 7% higher than the West Midlands average.

We also have a higher proportion of adults with learning disabilities in paid employment than the rest of the West Midlands (4.95% compared with 3.3%). These are figures we’re immensely proud of, but we won’t stop there – we’re always pushing to improve, because these figures stand for people. People who can have their lives improved by social workers like you.

Worcestershire County Council has several different departments and teams working tirelessly to deliver services of an outstanding quality. These include Area Social Work teams, the Adult Front Door service, Mental Health Social Work, an AMHP team, Learning Disabilities Social Work, Safeguarding Services, Reablement and more!

Mission. Values. Vision.

Our Mission

Our mission is to develop a more resilient care sector that enables stronger recruitment and retention in adult social care.

Using innovative, people-centred ways of working, we want to attract adult social care workers (including those in regulated services) at every stage of their working lives, including supporting those at the start of their careers.

We want Worcestershire County Council to be the place that you train, grow and develop, becoming our future leaders and specialists.


Our Values

We have several core values we uphold to continually strengthen our practice.

These serve as the DNA around which we build our service.

These values include:

Freedom within boundaries

A strong customer focus

A can-do culture

Our Vision

We enable people to live their best lives in a place they call home.

We put people at the heart of everything we do, providing the right support, in the right place, at the right time.

We work in partnership with local people, building thriving and connected communities where everyone feels included and safe.

We offer easy access to high quality and efficient support when needed. We are future-focused to deliver this vision.


Guiding Principles



Listening to and engaging with people, communities and partner organisations



Empowering people to have control over their lives



Being accountable and transparent in the service we provide



Respecting diversity in our communities and workplace



Working with people’s strengths and assets to determine outcomes

The goals that define us

In the council’s sweeping Shaping Worcestershire’s Future 5-year-plan (from 2022 to 2027), four main priorities were outlined:

  1. Open to Business
  2. Children and Families
  3. The Environment
  4. Health and Wellbeing

As part of the Health and Wellbeing priority, one of the main goals is to promote independent living and to aid Adult Social Care. The acceleration of the availability of ‘accommodation with care’ has been prioritised, for instance, demonstrating Worcestershire’s commitment to housing older residents and providing supported living to adults with disabilities.

Meet our people

Mark Fitton, Director

I am the Strategic  Director for People and I hold the statutory responsibilities as the Director of Adult Social Services (DASS) for Worcestershire Country Council. I have now been working in Worcestershire within this role for two years, having initially covered the position on an interim basis following a previous DASS role I held with another Local Authority. I was subsequently successful in securing the permanent position and chose to stay longer term in Worcestershire because of the Senior Leadership Team arrangements and because of the quality of Senior managers I had within the Directorate.

Worcestershire is a fantastic place to work and although I don’t currently live in the County, I spend a significant amount of time in the County for my working week and in my personal time too.

I am not a practising Social Worker now, but I have been a Social Worker in the past and can sincerely say that the working environment within Adult Social Care in Worcestershire is second to none. Social Work is encouraged to flourish in Worcestershire and develop innovative and flexible ways of providing care & support to the county’s vulnerable population. I would encourage a career in Worcestershire County Council, where we look to make a real difference in enabling people to live their best lives.

Kerry McCrossan, Assistant Director

I am the Assistant Director of Adult Social Care and am responsible for all operational services relating to Social Work. I have worked for Worcestershire County Council for over 20 years, starting as an assistant social worker, being sponsored within a year of employment, to do a Social Work Degree. I then progressed over the years to my current role and am living proof of the commitment this Council has to grow our own. We have an equal focus on career development and staff wellbeing.

Working in Worcestershire is like working in a big family of supportive, passionate social work and social care staff, that show relentless passion for wanting the best outcomes for our residents. I see daily,  great levels of resilience, to carry out all the duties of a Social Worker which is often challenging, but undoubtedly rewarding. Take a look at the jobs we have available here, there are fantastic opportunities waiting for you.

Sarah Cox, Head of Service (Safeguarding)

I oversee the Safeguarding Services at the Council. They bring together services that support people to feel safe and understand and manage any risks.

The Worcestershire Safeguarding Adults Board secretariat are hosted by Worcestershire County Council.  The purpose of the Board is to seek assurance that local safeguarding arrangements and partners act to help and protect people in Worcestershire.  The Board secretariate support the Board and subgroups to achieve this and to implement the annual strategic plan.

The operational safeguarding teams manage the Council’s safeguarding duties under S42 Care Act 2014 by ensuring that robust enquires are completed to establish what action needs to be taken to prevent or stop the abuse or neglect of people with care and support needs in Worcestershire.

The Mental Capacity and Deprivation of Liberty Safeguards Team lead on practice required by the Mental Capacity Act 2005 and ensure that people who cannot consent to their care arrangements in a care home or hospital are protected if those arrangements deprive them of their liberty.

The CARM co-ordinator supports practitioners across Worcestershire using the Complex Adults Risk Management Framework which facilitates effective working with people at risk due to complex needs where the Care Act safeguarding duties do not apply.

Morgan Price, Head of Service (Home First)

I am the Provider Services manager and oversee a range of teams.

The Onward Care team are an integrated team made up of Social Workers and Social Care Workers who support the planning and arrangement of hospital discharges from Worcestershire’s two Acute Hospitals. The team is integrated with the Herefordshire and Worcestershire Health and Care Trust and also includes Clinical leads and progress chasers. The team are based in the Acute Hospitals and work in clusters with ward staff to agree discharge pathways, and will liaise between the person,their family and next of kin and providers.

I also oversee the Community Hospital Social Work Team. This team of Social Workers and Social Care Workers support long term and discharge planning for people who are currently staying in one of the seven Community Hospitals in Worcestershire. The team also supports planning for people who are staying in a ‘discharge to assess’ placement in a care home and people who are receiving the wraparound service, which supports people to return home with 24-hour support for a short time.

I also look after the Reablement Service. This is a CQC-registered service that works collaboratively to support a number of care and support pathways. The majority of its work is supporting hospital discharges and Community Reablement. In addition, the service also provides some night services, including night sitting and the ‘pop in’ service.

The service also provides care within the two prisons in Worcestershire and is placed as a provider of last resort if required. People receiving Reablement may have input from a Physio or Occupational Therapist as part of their Reablement Plan, and some of these therapists are employed by the Herefordshire and Worcestershire Health and Care Trust whilst others are employed directly by the Council.

Francesca Darby, Head of Service (Learning Disabilities)

I oversee the Learning Disability service which consists of four social work teams. These are: two learning disability teams in the North and South of the borough, one Continuing Health Care (CHC) team and a Vulnerable Adults team.

The learning disability teams operate a Named Worker approach to allocations, this means that the majority of cases are assigned to a named worker. The teams are focused on supporting peopleto live independent lives and have responsive and strength-based support.

The CHC team have a pivotal role in supporting people to navigate the continuing healthcare process and moving seamlessly from care and support from the NHS to the local authority where required. At the heart of the team is the drive to ensure that the appropriate people receive the right support.

The Vulnerable Adults team predominantly supports individuals with autism, and at the heart of the team is a preparing for adulthood function which works in partnership with Worcestershire Children First.

The teams are enhancing their co-production with individuals, and are aligned to best practices to ensure they deliver the best possible outcomes for the people of Worcestershire.

Faith Robinson-Wain, Head of Service (Mental Health)

I am responsible for the Mental Health service at Worcestershire County Council. The service sits within the People’s Directorate and is made up of four teams.

Two Mental Health Social Work teams cover the North and South of Worcestershire. These teams work in partnership with individuals to support them on their recovery journey working closing the NHS Mental Health services.

The ApprovedMental Health Professional (AMHP) service are responsible for undertaking assessments under the Mental Health Act (1983) in Worcestershire.

The Pathway Planning team undertake whole service reviews and supports people to step down from Residential care into community settings.

Jon Soros, Head of Service (Area Social Work)

I’m responsible for overseeing the Area Social Work teams. There are six teams located in each area: Wyre Forest, Redditch, Bromsgrove, Worcester, Wychavon and Malvern.

Adult Area Social Work teams in Worcestershire support working age adults and older people with care and support needs that arise from physical or mental impairment or illness, frailty and mental health needs associated with old age.

Our Social Care Practitioners carry out strength-based assessments of Worcestershire adults who appear to have care and support needs. We focus on how their needs are impacting their wellbeing.

Our assessments take a holistic approach and draw on information from people who know the individual well, like their friends, family, GP, community nurse or therapist.

Kelly Palmer, Principal Social Worker

My role is to develop, implement and maintain effective performance management and quality assurance systems and to use the information to ensure continuous improvement in the delivery of services.

I work closely with our Social Work Academy and Learning and Development teams to ensure that frontline staff are trained and equipped to deliver a high-quality service.

I also contribute to the recruitment, retention, career progression and induction of staff so they canmaintain professional standards and deliver an effective service to residents, carers and other agencies.

It’s my responsibility to champion and improve professional practice in Adult Social Care by working directly with staff at all levels, experts by experience and partner organisations, so that residents receive services that are high-quality, safe and professional.

Welcome to Worcestershire

Worcestershire is one of the country’s rural gems, boasting a huge amount of character and charm. With the Malvern Hills and magical Wyre Forest on your doorstep, and with unmissable tourist attractions like the Severn Valley Railway and West Midlands Safari Park just a stone’s throw away, ours is a county that values your downtime as well as your hours spent at work.

Worcestershire has great transport links to the rest of the UK as well as easy access to international airports like Birmingham and Manchester; so, a life here offers you both an amazing home and a base from which to explore domestically and abroad.

The phrase “something for everyone” is often overused, but in the case of Worcestershire, it’s entirely deserved. Whatever stage of your social work career you’re at, whether you’re just starting out or whether you’re an experienced practitioner, you can be safe in the knowledge that this county will welcome you with open arms.

Start your journey with Worcestershire County Council

Are you a Social Worker looking for a career you can be proud of? Go ahead and browse our roles or sign up today.